The Knowledge Gap: Why Product Mastery is Your Only Safety Net
An exploration of why product mastery across teams is critical for brand voice and customer trust, and how to build a culture of expertise.
Ben Schmidt
8 minGeneral
112 posts
The Seven Most Dangerous Words in Business: Why Nostalgia is a Strategy for Bankruptcy
An analysis of organizational inertia and the danger of legacy processes. We explore the 'Boiling Frog'syndrome in business, how to audit for inefficiency, and how to build a culture of continuous improvement.
Ben Schmidt
6 min
The Battery is Dying: why your team's burnout is a business emergency
Learn to spot the early warning signs of employee burnout. A guide for managers on implementing mandatory disconnect times and protecting your team's mental health.
Ben Schmidt
6 min
The Speed of Knowledge: Why Your Training Manual Is Always Obsolete and How to Fix It
An analysis of why traditional training fails in fast-moving industries. We explore how AI enables real-time curriculum updates, ensuring your team is always compliant and competitive.
Ben Schmidt
5 min
The Heartbeat of the Tribe: Why Your Business Needs Rituals, Not Just Rules
An exploration of how workplace rituals and traditions build psychological safety and team identity. We look at the anthropology of business and how simple habits like morning huddles can transform a group of strangers into a cohesive tribe.
Ben Schmidt
8 min
The End of the Blank Page: How to Download Your Brain Into a Manual Without Typing a Word
A practical guide to creating business documentation using AI. We explore why writing SOPs is painful and how to use voice transcription and AI tools to generate training materials effortlessly.
Ben Schmidt
6 min
The Danger of Agreement: Why Comfort is the Enemy of Innovation in Small Teams
An exploration of why homogeneous teams fail to solve complex problems. We discuss the concept of cognitive diversity, the danger of 'culture fit,'and how to build an inclusive environment where friction leads to growth.
Ben Schmidt
7 min
The High Price of the Brilliant Jerk: Why You Cannot Afford to Tolerate Toxic Talent
A guide for managers on handling toxic high performers. We explore the hidden costs of bad behavior, how to operationalize a code of conduct, and how to have the difficult conversations that save your culture.
Ben Schmidt
7 min
The Exit Paradox: Why Building to Sell is the Only Way to Build to Keep
Discover why treating your business like a product to be sold is the best strategy for operational sanity, even if you plan to keep it forever.
Ben Schmidt
7 min
The Rotting Library: Why Your SOPs Are Dying and How to Keep Them Alive
An analysis of why traditional business documentation fails due to version decay. We explore the shift from static PDFs to living, AI-driven knowledge bases that update themselves.
Ben Schmidt
6 min