What is Employee Net Promoter Score (eNPS)?
A practical guide for business owners to understand eNPS, a metric for measuring team loyalty and engagement without the fluff of complex surveys.
4 min
General
247 posts
What is a Skills Gap Analysis?
A guide for business owners on using skills gap analysis to identify workforce shortages, plan training, and make smarter hiring decisions to reduce management stress.
4 min
What is Bloom's Taxonomy?
A guide for business owners on using Bloom's Taxonomy to improve team training, delegation, and employee development.
4 min
What is Cognitive Apprenticeship?
A guide for business owners on transferring complex decision making skills to their teams using the Cognitive Apprenticeship framework to reduce management stress.
4 min
The Ladder is Gone: how to offer growth when you can't offer promotions
Learn how to retain top talent in a flat organization. A guide for small business owners on creating career paths through skill depth, ownership, and influence rather than titles.
Ben Schmidt
6 min
What is Chunking?
An exploration of chunking as a management strategy to reduce cognitive load, improve information retention, and help teams navigate complex business challenges without overwhelm.
4 min
The Clone Army Trap: why hiring people like you is killing your business
Discover why diversity is a critical growth strategy for small businesses. Learn how hiring people with different backgrounds and perspectives eliminates blind spots and drives innovation.
Ben Schmidt
7 min
The End of the Popularity Contest: Why Your 'Gut Feeling'Is a Terrible Way to Promote People
An analysis of how to use data to make promotion decisions. We explore the bias of traditional evaluations and how training data provides an objective roadmap for talent management.
Ben Schmidt
6 min
The Tower of Babel in Your Office: Why Your Best Training Materials Are Failing Half Your Team
An exploration of why text-based training fails visual and kinesthetic learners. We discuss the science of learning styles and how AI acts as a universal translator to democratize competence.
Ben Schmidt
7 min
Decoding Your Tribe: Why a Glossary is Your Most Vital Onboarding Tool
Learn how creating a company glossary reduces new hire anxiety, defines your culture, and accelerates onboarding by decoding shared vocabulary.
Ben Schmidt
8 min