Organizational Culture'

1 post
os between your sales and customer support teams. Learn practical strategies for cross-training, shared incentives, and creating a single source of truth for your business.

Ben Schmidt
8 min
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The Knowledge Gap: Why Product Mastery is Your Only Safety Net

The Knowledge Gap: Why Product Mastery is Your Only Safety Net

An exploration of why product mastery across teams is critical for brand voice and customer trust, and how to build a culture of expertise.

Ben Schmidt
8 min
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