What is Customer Effort Score (CES)?
Learn about Customer Effort Score (CES), a vital metric for measuring customer friction and improving team efficiency in your business.
5 min
Process Improvement
32 posts
What is Pilot Testing?
Understand the definition of pilot testing for business managers. Learn how small-scale trials reduce risk, validate processes, and prevent costly errors before a full-scale launch.
4 min
What is the Feedback Loop?
A guide for business owners on understanding the Feedback Loop as a system for stability, growth, and anxiety reduction in management.
4 min
What is a Gemba Walk?
Discover how a Gemba Walk allows managers to move beyond spreadsheets and observe actual work processes to build trust and improve efficiency.
4 min
Mastering the Math: Selecting the Right Six Sigma Green Belt Platform
A guide for professionals choosing Six Sigma Green Belt training. We analyze top platforms for statistics and DMAIC retention versus simple exposure.
7 min
The Seven Most Dangerous Words in Business: Why Nostalgia is a Strategy for Bankruptcy
An analysis of organizational inertia and the danger of legacy processes. We explore the 'Boiling Frog'syndrome in business, how to audit for inefficiency, and how to build a culture of continuous improvement.
Ben Schmidt
6 min
What is Value Stream Mapping and How Does It Support Busy Managers?
Learn the fundamentals of value stream mapping to identify operational waste and improve team efficiency through practical lean management techniques.
4 min
Mastering the Shop Floor: How the Lean Coach Drives Efficiency through 5S Checks
A guide for manufacturing managers and lean coaches on using 5S checks and iterative learning to improve shop floor efficiency and safety.
7 min
Mastering the Role of the Defect Catcher: A Guide to Standard Work and Quality Assurance
Explore the vital role of Quality Assurance Leads as defect catchers using standard work to manage team growth, reduce business risk, and improve product quality.
7 min
What is Benchmarking?
A practical guide for business managers on using benchmarking to compare performance metrics, validate business processes, and alleviate the stress of operating in a vacuum.
4 min